Most frequent questions and answers

Debt counselling is a legal process that involves a registered debt counselling company who assists you with working out a payment plan to meet all your debt obligations in a manner that is both affordable and legal. This plan will take into account your living expenses (food, accommodation, transport and other essentials) you need to live your life. It also allows your debt counsellor to get a court order in your favour whereby you commit to a SINGLE MONTHLY PAYMENT and prevents your creditors from harassing you or attaching your possessions.

Debt counselling and debt review are different terms used to describe the same process.

Debt counselling works by us reconciling all your debt and then negotiating with all your creditors to arrange a personalised and affordable payment plan specifically tailored for you. Every month, as we receive your single payment to us, we distribute the money and pay all your creditors according to the arrangements that we have negotiated with them on your behalf. You will receive a monthly email statement that allows you to monitor how your debt is being reduced.

Debt consolidation, on the other hand, is when you take an additional loan, which you may use to pay off all your other debts. This new loan is often at a higher interest rate, ending up costing you more than your original debts.

At The Pioneer Group, it is our belief that taking out a new loan is not necessarily the best solution, as it often leads to your debt situation getting worse. Debt consolidation DOES NOT PROTECT YOU from your creditors harassing you or attaching your possessions. We ensure that you are protected legally, by converting your payment plan into a court order in your favour; thus preventing your creditors from harassing you.

The Pioneer Group is a financial wellness company that has two divisions namely Pioneer Debt Solutions and Pioneer Insurance. Pioneer Debt Solutions is a debt counselling organisation that is registered with the National Credit Regulator of South Africa (NCR). Our teams are trained professionals; and as an organisation, we are compliant with all aspects and regulations of the National Credit Act, 2005 (Act 34 of 2005 – as amended).

Many South Africans, across many professions, occupations and income levels are faced with over-indebtedness. Debt challenges are faced by millions of people, young & old; men & women; graduates, teachers, nurses, policemen, tradesmen etc.

If you have a regular income (salary or pension payment) and feel that your debt has taken over your life, we will help you solve your problems.

If you feel that handling your debt is becoming a financial problem, we will help you. You just need to be over the age of 18 and have a regular source of income (salary, business income or a pension). Our friendly debt counsellors will explain the process to you, and guide you through, step by step.

No debt amount is too much. Whatever your outstanding debt is, we guarantee that we can tailor a payment plan for you that is affordable, realistic and will work for you in clearing all of your debt. Trust us… We know what to do and how to get it done.

  1. Are you broke a few days after payday?
  2. Do you regularly skip payments on accounts just to make ends meet and scrape through the month?
  3. Do you dread answering the phone just to avoid debt collectors and your creditors?
  4. Are you paying off your debts, but the outstanding balance doesn’t appear to be reducing?
  5. Do you find that you have insufficient money to get you through the month after paying your accounts?


If you have answered “Yes” to any of these questions, then you definitely need debt counselling.

Definitely. Our team works with everyone that requires help with any of their debt and credit issues.

There is no upfront fee. Once the application is finalised, there is a R50 Management Fee. 

Firstly, you must ensure that your debt counselling company is registered with the National Credit Regulator (NCR). This will give you the peace of mind that you are dealing with professionals who work within the law and comply with all the necessary regulations.

Secondly, you should receive a monthly statement showing you how your money is being disbursed to all your creditors, thus reducing your debt according to the payment plan that was agreed.

Pioneer Group is registered with the NCR (NCRDC2001). We also email you monthly statements showing you exactly how your money is being paid to settle all your debts.

It’s very simple – just get in contact with us and we will take it from there. You can either call us, email us or leave your contact details in the form on this page; and we will get in touch with you. You can also come directly to our head offices in 83 Monty Naicker Road (Durban) or Shop 6A, Riccis Place (Cnr. Joubert and Commissioner Street), 23 Joubert Street, Johannesburg Central where our team is based. Basically, it starts with you getting in touch with us.

You are welcome to visit us at our offices. However, there is no need for you to come to us. Our team will work with you via telephone as well as email and fax. The entire debt process is designed in a way that doesn’t require you to come to us. We can help you, no matter where in South Africa you live. Contact us and see for yourself how easily we can help you fix your debt problems.

Each client is unique, so naturally, each payment plan is uniquely tailored around you. The amount that you pay towards your debt is carefully calculated by our debt experts. We consider not just your debt, but also consider a reasonable and realistic amount for you to live with and get by through the month. The new payment that we negotiate for you is a reduced instalment from your original debt. Our aim is to ease your debt burden, anxiety and stress – not add to it.

Immediately. Contact us, or fill in your details in the contact box and we will contact you shortly. We can have you registered and get the process underway within 24 hours.

All that we need is:
  1. Your ID
  2. Last 3 payslips / salary advice
  3. Latest 3 months bank statements

We do not keep your ID or bank cards. All we require are the documents listed above to register you and start the debt review process.

Yes, you will be. Part of the debt review process is to register you with the credit bureau. This is to legally confirm with all your creditors that you have registered for debt review. This does not further damage your credit rating, but rather, it prevents any of your creditors from contacting you, harassing you, demanding payment or attaching your possessions.

Once your debts have been settled, we will obtain a clearance certificate for you, and have you delisted from the credit bureau. You can then enjoy a fresh, clean & clear credit record.

No, you cannot. Debt counselling is your commitment to paying off your existing debts and ultimately clearing your credit record. Once you have achieved this goal, we will obtain a clearance certificate on your behalf and remove your listing from the credit bureau. Once this is achieved, you are then able to freely start a new, fresh, clean & clear credit life.

Yes we may be able to help you if you are unemployed, so long as you have an income from a pension fund or if you are self employed. 

Yes we can. So long as you have a valid passport, and your credit is with South African registered institutions, we can help you solve your credit problems.

No, not at all. Debt counselling will actually help you clear your credit record. Once your debts are paid up, we will obtain a clearance certificate for you and have you delisted from the credit bureau. This means that you will have a clean & clear credit record.